Smart Card Validation Pin Error 0x80100001

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I'm using gemalto usb token and SafeNet software to digitally sign my documents in Adobe Acrobat Pro. While everything worked fine and nothing has changed, I'm getting this error after entering my (correct) pin number. The message says: 'Error occurred during PIN validation'. According to authentication return values, it is related to:

SCARD_F_INTERNAL_ERROR: An internal consistency check failed.

Besides that, 'Validating Signatures' option in Adobe is disabled.

Thank you!

Error with code:0x80100001

certificate
digital-signature
smartcard
gemalto
asked on Stack Overflow May 12, 2020 by IroMp • edited May 12, 2020 by IroMp

2 Answers

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For somebody else encountering a similar problem: The error code is by PCSC, and so not necessarily card-related.

If other applications are also unable to verify the PIN, issue might be caused by reader driver, or as in the case above by any software required for accessing the card [here: SafeNet]. Re-installing those is worth a ttry.

answered on Stack Overflow May 13, 2020 by guidot
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Same problem here.

On a new PC couldn't use this token.

I checked how windows recognized the device on a different one where worked fine. Seems like the culprit is a newer driver from microsoft.

All I had to do was to replace it. Visit here and click:

"Gemalto IDPrime - SmartCard - 10/20/2017 12:00:00 AM - 8.5.0.7 Windows 10 Creators Update and Later Servicing Drivers"

  • Download the cab file.
  • Extract it.
  • Next you have to "update" the driver with the old one.
answered on Stack Overflow Aug 31, 2020 by user14198680 • edited Sep 1, 2020 by tomerpacific

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