There was a problem on some PCs, with AdobeReader XI on Windows 7. After opening the any pdf file, the program crashes after a minute. Help to understand why this can happen. I tried to disable the antivirus, restart the PC, disable the update service for AdobeReader. I attach .dmp Windbg analysis.
Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\AcroRd32.DMP]
User Mini Dump File with Full Memory: Only application data is available
************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Tue Apr 21 09:48:51.000 2020 (UTC + 5:00)
System Uptime: 11 days 0:55:22.870
Process Uptime: 0 days 0:00:30.000
...........................WARNING: ole32 overlaps KERNELBASE
WARNING: ole32 overlaps user32
.............................WARNING: RpcRtRemote overlaps detoured
........
...WARNING: api_ms_win_downlevel_shlwapi_l1_1_0 overlaps ole32
..............WARNING: winnsi overlaps rsaenh
.........
wow64cpu!CpupSyscallStub+0x9:
00000000`74422e09 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** ERROR: Module load completed but symbols could not be loaded for AcroRd32.exe
WARNING: user32 overlaps ole32
GetUrlPageData2 (WinHttp) failed: 12002.
KEY_VALUES_STRING: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
Timeline: !analyze.Start
Name: <blank>
Time: 2020-04-21T05:19:19.294Z
Diff: 1828294 mSec
Timeline: Dump.Current
Name: <blank>
Time: 2020-04-21T04:48:51.0Z
Diff: 0 mSec
Timeline: Process.Start
Name: <blank>
Time: 2020-04-21T04:48:21.0Z
Diff: 30000 mSec
Timeline: OS.Boot
Name: <blank>
Time: 2020-04-10T03:53:29.0Z
Diff: 953722000 mSec
DUMP_CLASS: 2
DUMP_QUALIFIER: 400
FAULTING_IP:
+0
00000000`00000000 ?? ???
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 000026a4
BUGCHECK_STR: BREAKPOINT
DEFAULT_BUCKET_ID: BREAKPOINT
ERROR_CODE: (NTSTATUS) 0x80000003 - <Unable to get error code text>
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - <Unable to get error code text>
EXCEPTION_CODE_STR: 80000003
WATSON_BKT_PROCSTAMP: 505fd19e
WATSON_BKT_PROCVER: 11.0.0.379
PROCESS_VER_PRODUCT: Adobe Reader
WATSON_BKT_MODULE: unknown
WATSON_BKT_MODVER: 0.0.0.0
WATSON_BKT_MODOFFSET: 0
WATSON_BKT_MODSTAMP: bbbbbbb4
BUILD_VERSION_STRING: 6.1.7601.24545 (win7sp1_ldr_escrow.200102-1707)
DETOURED_IMAGE: 1
MODLIST_WITH_TSCHKSUM_HASH: 6e5b55676ef07627e1b8dea4d2606eeff892d115
MODLIST_SHA1_HASH: 30104b2587fe4b58f3526cf0c65af8acca20dfc6
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
PRODUCT_TYPE: 1
SUITE_MASK: 272
DUMP_FLAGS: c07
DUMP_TYPE: 3
PROCESS_NAME: unknown
ANALYSIS_SESSION_HOST: B001001152
ANALYSIS_SESSION_TIME: 04-21-2020 10:19:19.0294
ANALYSIS_VERSION: 10.0.17763.132 amd64fre
THREAD_ATTRIBUTES:
OS_LOCALE: RUS
PRIMARY_PROBLEM_CLASS: BREAKPOINT
PROBLEM_CLASSES:
ID: [0n321]
Type: [@APPLICATION_FAULT_STRING]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Omit
Data: Add
String: [BREAKPOINT]
PID: [Unspecified]
TID: [Unspecified]
Frame: [0]
LAST_CONTROL_TRANSFER: from 000000007442283e to 0000000074422e09
STACK_TEXT:
00000000`003ce9c8 00000000`7442283e : 00000000`763b774f 00000000`fff20023 00000000`00000246 00000000`0054cd64 : wow64cpu!CpupSyscallStub+0x9
00000000`003ce9d0 00000000`7449d286 : 00000000`00000000 00000000`74421920 ffffffff`fffffffe 00000000`0000001d : wow64cpu!WaitForMultipleObjects32+0x3b
00000000`003cea90 00000000`7449c69e : 00000000`00000000 00000000`00000000 00000000`74494b10 00000000`7ffe0030 : wow64!RunCpuSimulation+0xa
00000000`003ceae0 00000000`76d94393 : 00000000`006e3350 00000000`00000000 00000000`76e92e70 00000000`76d67550 : wow64!Wow64LdrpInitialize+0x42a
00000000`003cf030 00000000`76df96e0 : 00000000`00000000 00000000`76e06bdd 00000000`003cf5e0 00000000`00000000 : ntdll!LdrpInitializeProcess+0x17e3
00000000`003cf520 00000000`76da373e : 00000000`003cf5e0 00000000`00000000 00000000`fffdf000 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x22770
00000000`003cf590 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe
STACK_COMMAND: ~0s; .ecxr ; kb
THREAD_SHA1_HASH_MOD_FUNC: b5fd71b04de6f507a917a181f4be030b1b52209a
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d7d086ffeeaba87fed7336e46050a455a1a3e0d2
THREAD_SHA1_HASH_MOD: 31cc8129c2e727f537d516c2527e18338fe11819
FOLLOWUP_IP:
wow64cpu!CpupSyscallStub+9
00000000`74422e09 c3 ret
FAULT_INSTR_CODE: ccccccc3
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: wow64cpu!CpupSyscallStub+9
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: wow64cpu
IMAGE_NAME: wow64cpu.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5e0eb6d0
FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub
BUCKET_ID: X64_BREAKPOINT_DETOURED_wow64cpu!CpupSyscallStub+9
FAILURE_EXCEPTION_CODE: 80000003
FAILURE_IMAGE_NAME: wow64cpu.dll
BUCKET_ID_IMAGE_STR: wow64cpu.dll
FAILURE_MODULE_NAME: wow64cpu
BUCKET_ID_MODULE_STR: wow64cpu
FAILURE_FUNCTION_NAME: CpupSyscallStub
BUCKET_ID_FUNCTION_STR: CpupSyscallStub
BUCKET_ID_OFFSET: 9
BUCKET_ID_MODTIMEDATESTAMP: 5e0eb6d0
BUCKET_ID_MODCHECKSUM: e9ee
BUCKET_ID_MODVER_STR: 6.1.7601.24545
BUCKET_ID_PREFIX_STR: X64_BREAKPOINT_DETOURED_
FAILURE_PROBLEM_CLASS: BREAKPOINT
FAILURE_SYMBOL_NAME: wow64cpu.dll!CpupSyscallStub
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/unknown/11.0.0.379/505fd19e/unknown/0.0.0.0/bbbbbbb4/80000003/00000000.htm?Retriage=1
TARGET_TIME: 2020-04-21T04:48:51.000Z
OSBUILD: 7601
OSSERVICEPACK: 24545
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS
USER_LCID: 0
OSBUILD_TIMESTAMP: 2020-01-03 08:41:40
BUILDDATESTAMP_STR: 200102-1707
BUILDLAB_STR: win7sp1_ldr_escrow
BUILDOSVER_STR: 6.1.7601.24545
ANALYSIS_SESSION_ELAPSED_TIME: 7221
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:breakpoint_80000003_wow64cpu.dll!cpupsyscallstub
FAILURE_ID_HASH: {289a12fb-10fd-bb5b-3edc-4567046643a5}
Followup: MachineOwner
---------
P.S.: Sorry for my bad English
User contributions licensed under CC BY-SA 3.0