How to fix WinRT originate error and holographicspace catastrophic failure exception in Hololens App?

0

I've recently started getting the following error periodically in my Hololens App, roughly every minute or so, without changing any of my core app functionalities (mostly UI and bugfixing changes):

onecoreuap\analog\input\holographicdriverclientlib\lib\spatialgraphdriverclient.cpp(145)\Windows.Mirage.dll!6FDACA3F: (caller: 6FDAE477) ReturnHr(5) tid(1878) 8007001F A device attached to the system is not functioning.
onecoreuap\analog\input\holographicdriverclientlib\lib\spatialgraphdriverclient.cpp(2114)\Windows.Mirage.dll!6FDAE299: (caller: 6FDAE2F7) ReturnHr(4) tid(1920) 80070006 The handle is invalid.
..
Exception thrown at 0x7703954B (KernelBase.dll) in App.exe: WinRT originate error - 0x8000FFFF : 'You may not call WaitForNextFrameReady again until you present your oldest out-standing frame.'.
analog\input\mirage\publicapi\holographicspace.cpp(1791)\Windows.Mirage.dll!6FCA1CE9: (caller: 6FC9EF41) ReturnHr(13) tid(12c) 8000FFFF Catastrophic failure
analog\input\mirage\publicapi\holographicspace.cpp(722)\Windows.Mirage.dll!6FC9EF55: (caller: 6FF7AA25) ReturnHr(14) tid(12c) 8000FFFF Catastrophic failure
onecoreuap\windows\analog\input\mirage\stubdll\holographicspace.cpp(541)\Windows.Perception.Stub.dll!6FF7AA39: (caller: 69D25009) ReturnHr(1) tid(12c) 8000FFFF Catastrophic failure

This error causes the Hololens 2 to freeze for about 10-15 seconds each time it occurs. I have not yet found a pattern yet, whether it relates to a certain user event or something happening in my environment.

My question would be, if any of you have seen this before and know a fix or if anyone could maybe point me in the right direction? Or is my device broken? Any help would be very much appreciated!

This is my tech stack:

  • Unity3D 2019.2.12f1
  • MRTK 2.0.0
  • Hololens 2 8362.1234.arm64fre.19h1_release_svc_sydney.191108-1600
  • App built with ARM

Best Wishes

unity3d
hololens
mrtk
il2cpp
asked on Stack Overflow Nov 29, 2019 by Katharina Brand • edited Nov 29, 2019 by Katharina Brand

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