iphone app crashes: work fine in development but when downloaded from itunes it crashes
I developed one application, recently I launched it in the apple store. When I download the application from the itunes and launch it, it crashes at the point it retrieving the data from the web service. It works absolutely fine if I install it from the sdk.
Please let me know what could be the problem?
Thanks in advance!!
Crash Log
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2011-03-02 18:15:46.353 -0800
OS Version: iPhone OS 4.2.1 (8C148)
Report Version: 104
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xc9220021
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x33479466 0x33476000 + 13414
1 CoreFoundation 0x33a5ebb8 0x33a20000 + 256952
2 Foundation 0x3363978e 0x33619000 + 133006
3 CoreFoundation 0x33a767d6 0x33a20000 + 354262
4 CoreFoundation 0x33a485b0 0x33a20000 + 165296
5 CoreFoundation 0x33a47e54 0x33a20000 + 163412
6 CoreFoundation 0x33a47c80 0x33a20000 + 162944
7 CoreFoundation 0x33a47b88 0x33a20000 + 162696
8 GraphicsServices 0x33b0e4a4 0x33b0a000 + 17572
9 GraphicsServices 0x33b0e550 0x33b0a000 + 17744
10 UIKit 0x32099322 0x32062000 + 226082
11 UIKit 0x32096e8c 0x32062000 + 216716
12 Bagainfly 0x000020de 0x1000 + 4318
13 Bagainfly 0x00002074 0x1000 + 4212
Thread 1:
0 libSystem.B.dylib 0x33b89974 0x33b5c000 + 186740
1 libSystem.B.dylib 0x33c33704 0x33b5c000 + 882436
2 libSystem.B.dylib 0x33c33174 0x33b5c000 + 881012
3 libSystem.B.dylib 0x33c32b98 0x33b5c000 + 879512
4 libSystem.B.dylib 0x33bd724a 0x33b5c000 + 504394
5 libSystem.B.dylib 0x33bcf970 0x33b5c000 + 473456
Thread 2:
0 libSystem.B.dylib 0x33b5d268 0x33b5c000 + 4712
1 libSystem.B.dylib 0x33b5f354 0x33b5c000 + 13140
2 CoreFoundation 0x33a48648 0x33a20000 + 165448
3 CoreFoundation 0x33a47ed2 0x33a20000 + 163538
4 CoreFoundation 0x33a47c80 0x33a20000 + 162944
5 CoreFoundation 0x33a47b88 0x33a20000 + 162696
6 WebCore 0x304df124 0x30428000 + 749860
7 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
8 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 3:
0 libSystem.B.dylib 0x33b5d268 0x33b5c000 + 4712
1 libSystem.B.dylib 0x33b5f354 0x33b5c000 + 13140
2 CoreFoundation 0x33a48648 0x33a20000 + 165448
3 CoreFoundation 0x33a47ed2 0x33a20000 + 163538
4 CoreFoundation 0x33a47c80 0x33a20000 + 162944
5 CoreFoundation 0x33a47b88 0x33a20000 + 162696
6 Foundation 0x336465f6 0x33619000 + 185846
7 Foundation 0x33624192 0x33619000 + 45458
8 Foundation 0x3361d242 0x33619000 + 16962
9 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
10 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 4:
0 libSystem.B.dylib 0x33b8168c 0x33b5c000 + 153228
1 CoreFoundation 0x33a7f662 0x33a20000 + 390754
2 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
3 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 5:
0 libSystem.B.dylib 0x33bcba6c 0x33b5c000 + 457324
1 libSystem.B.dylib 0x33b8a06a 0x33b5c000 + 188522
2 libsqlite3.dylib 0x3375ca16 0x33748000 + 84502
3 libsqlite3.dylib 0x3374a88a 0x33748000 + 10378
4 libsqlite3.dylib 0x33754ffa 0x33748000 + 53242
5 libsqlite3.dylib 0x33760f40 0x33748000 + 102208
6 libsqlite3.dylib 0x33774c9c 0x33748000 + 183452
7 libsqlite3.dylib 0x33788dee 0x33748000 + 265710
8 libsqlite3.dylib 0x33749de4 0x33748000 + 7652
9 libsqlite3.dylib 0x33749f6a 0x33748000 + 8042
10 GMM 0x330ff524 0x330fd000 + 9508
11 GMM 0x330ff57c 0x330fd000 + 9596
12 GMM 0x3313743e 0x330fd000 + 238654
13 MapKit 0x31bf48ca 0x31be4000 + 67786
14 MapKit 0x31bf480a 0x31be4000 + 67594
15 CoreFoundation 0x33a767d6 0x33a20000 + 354262
16 CoreFoundation 0x33a485b0 0x33a20000 + 165296
17 CoreFoundation 0x33a47e54 0x33a20000 + 163412
18 CoreFoundation 0x33a47c80 0x33a20000 + 162944
19 CoreFoundation 0x33a47b88 0x33a20000 + 162696
20 MapKit 0x31be8906 0x31be4000 + 18694
21 MapKit 0x31be87ea 0x31be4000 + 18410
22 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
23 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 6:
0 libSystem.B.dylib 0x33bd59f0 0x33b5c000 + 498160
1 libSystem.B.dylib 0x33b8a7ec 0x33b5c000 + 190444
2 libSystem.B.dylib 0x33b8a3d2 0x33b5c000 + 189394
3 QuartzCore 0x3412e5dc 0x340f9000 + 218588
4 QuartzCore 0x340fb01a 0x340f9000 + 8218
5 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
6 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 7:
0 libSystem.B.dylib 0x33b5d294 0x33b5c000 + 4756
1 libSystem.B.dylib 0x33b8b026 0x33b5c000 + 192550
2 libSystem.B.dylib 0x33b5f258 0x33b5c000 + 12888
3 libobjc.A.dylib 0x3347a5b8 0x33476000 + 17848
4 Foundation 0x33630782 0x33619000 + 96130
5 Foundation 0x336303f4 0x33619000 + 95220
6 Foundation 0x3363007a 0x33619000 + 94330
7 MapKit 0x31c10ef0 0x31be4000 + 184048
8 MapKit 0x31c10e70 0x31be4000 + 183920
9 GMM 0x33137d66 0x330fd000 + 240998
10 GMM 0x330fe768 0x330fd000 + 5992
11 Foundation 0x3364b806 0x33619000 + 206854
12 Foundation 0x3364b788 0x33619000 + 206728
13 CFNetwork 0x30ca747e 0x30c98000 + 62590
14 CFNetwork 0x30c9c1f2 0x30c98000 + 16882
15 CFNetwork 0x30c9c0e4 0x30c98000 + 16612
16 CFNetwork 0x30c9c096 0x30c98000 + 16534
17 CFNetwork 0x30c9c014 0x30c98000 + 16404
18 CFNetwork 0x30c9bf92 0x30c98000 + 16274
19 CoreFoundation 0x33a767d6 0x33a20000 + 354262
20 CoreFoundation 0x33a485b0 0x33a20000 + 165296
21 CoreFoundation 0x33a47e54 0x33a20000 + 163412
22 CoreFoundation 0x33a47c80 0x33a20000 + 162944
23 CoreFoundation 0x33a47b88 0x33a20000 + 162696
24 MapKit 0x31bf327e 0x31be4000 + 62078
25 Foundation 0x33624192 0x33619000 + 45458
26 Foundation 0x3361d242 0x33619000 + 16962
27 libSystem.B.dylib 0x33bd6886 0x33b5c000 + 501894
28 libSystem.B.dylib 0x33bcba88 0x33b5c000 + 457352
Thread 0 crashed with ARM Thread State:
r0: 0x001504a0 r1: 0x323738ef r2: 0x303b83f2 r3: 0x0000004c
r4: 0x33a59245 r5: 0xc9220021 r6: 0x3e4f4b74 r7: 0x2fdfec0c
r8: 0x303b83f2 r9: 0x2fdfea50 r10: 0x00000000 r11: 0x0013971c
ip: 0x3e4efab4 sp: 0x2fdfebec lr: 0x31c10f53 pc: 0x33479466
cpsr: 0x000f0030
satishdas
Dan Ray2 Answers
When you say launched in AppleStore, do you mean from iTunes or do you mean it's been published by Apple already?
If you mean from iTunes and is an adhoc build have you checked your entitlements.plist? Another stackoverflow question about entitlements
If it is actually approved and on AppStore you can take a look at the crash logs generated by using the technique here.
Another possibility is if you're connecting with a real device for the first time and have a slow or intermittent connection and you're using a synchronous launch you may find that the IOS system is killing your app as it's taking > 10 seconds to respond so it's assumed it's crashed.
Not sure if any of this will help as we could really do with more details on the crash. E.g. does it work 100% in simulator, does it work from launching in Xcode, is it an debug/release/adhoc/distribution build, have you tried NSLog messages to narrow down where it's crashing?
sradforth
CommunityHopfully you have kept the dSym file for that particular build you submitted to iTunes.
You should then be able to open the crashlog in Xcode and have it symbolicate the crashlog lines like
Bagainfly 0x000020de 0x1000 + 4318
Bagainfly 0x00002074 0x1000 + 4212
into something meaningful in your code. Hopefully it will point you to the exact line in your app that is crashing.
Another problem is however that you are only seeing the tip of the iceberg. The crash reports available to you from Apple is heavily filtered. So if you are seeing crash reports in your developer account it means that your users are really getting hit heavy with the problem.
I can recommend a github project that will allow your users to directly send crash reports to you. This way you will get immediate notification when thigs start to go wrong and hopefully before your users start to abandon your app. You can grab the code here: http://github.com/TheRealKerni/CrashReporterDemo
Claus BrochUser contributions licensed under CC BY-SA 3.0