ServerManager cannot add roles

I cannot add or delete roles with servermanager. it occurred an error described below. The version of IIS is 7.5, and the server is windows server 2008 r2. Could anyone help me? Thanks in advance.

Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-ServerManager" Guid="{8C474092-13E4-430E-9F06-5B60A529BF38}" />
        <EventID>1601</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x1000000000000000</Keywords>
        <TimeCreated SystemTime="2018-01-23T23:49:24.002340100Z" />
        <EventRecordID>238</EventRecordID>
        <Correlation />
        <Execution ProcessID="6268" ThreadID="6368" />
        <Channel>Microsoft-Windows-ServerManager/Operational</Channel>
        <Computer>WIN-QFQA70TLT93</Computer>
        <Security UserID="S-1-5-21-1903297452-4152049464-4163523004-1017" />
      </System>
      <UserData>
        <EventXML xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="Event_NS">
          <message>Find an unexpected anomaly:
    System.Runtime.InteropServices.COMException (0x80070422): The service cannot be started because the device that has been disabled or associated with it has not started. (Except from HRESULT:0x80070422)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr&amp; session, IntPtr&amp; package)
       at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)
    </message>
        </EventXML>
      </UserData>
    </Event>