While trying to install SQL server 2016 in my machine I came across following error:
Msg 18456, Severity: 14, State: 38
Please have a look at the log:
2017-10-12 11:24:15.51 Server Microsoft SQL Server 2016 (SP1) (KB3182545) - 13.0.4001.0 (X64)
Oct 28 2016 18:17:30
Copyright (c) Microsoft Corporation
Express Edition (64-bit) on Windows 10 Enterprise 6.3 <X64> (Build 15063: )
2017-10-12 11:24:15.54 Server UTC adjustment: 5:30
2017-10-12 11:24:15.54 Server (c) Microsoft Corporation.
2017-10-12 11:24:15.54 Server All rights reserved.
2017-10-12 11:24:15.54 Server Server process ID is 4824.
2017-10-12 11:24:15.54 Server System Manufacturer: 'Dell Inc.', System Model: 'Precision Tower 7810'.
2017-10-12 11:24:15.54 Server Authentication mode is WINDOWS-ONLY.
2017-10-12 11:24:15.54 Server Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL\Log\ERRORLOG'.
2017-10-12 11:24:15.54 Server The service account is 'NT Service\MSSQL$SQLEXPRESS'. This is an informational message; no user action is required.
2017-10-12 11:24:15.55 Server Registry startup parameters:
-d C:\Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL\DATA\master.mdf
-e C:\Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL\Log\ERRORLOG
-l C:\Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL\DATA\mastlog.ldf
2017-10-12 11:24:15.55 Server Command Line Startup Parameters:
-s "SQLEXPRESS"
2017-10-12 11:24:17.64 Server SQL Server detected 2 sockets with 6 cores per socket and 6 logical processors per socket, 12 total logical processors; using 4 logical processors based on SQL Server licensing. This is an informational message; no user action is required.
2017-10-12 11:24:17.64 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.
2017-10-12 11:24:17.65 Server Detected 32692 MB of RAM. This is an informational message; no user action is required.
2017-10-12 11:24:17.66 Server Using conventional memory in the memory manager.
2017-10-12 11:24:18.14 Server Default collation: Latin1_General_CI_AI (us_english 1033)
2017-10-12 11:24:18.78 Server Buffer pool extension is already disabled. No action is necessary.
2017-10-12 11:24:19.62 Server InitializeExternalUserGroupSid failed. Implied authentication will be disabled.
2017-10-12 11:24:19.62 Server Implied authentication manager initialization failed. Implied authentication will be disabled.
2017-10-12 11:24:20.73 Server The maximum number of dedicated administrator connections for this instance is '1'
2017-10-12 11:24:20.75 Server This instance of SQL Server last reported using a process ID of 2476 at 12-10-2017 11:22:51 (local) 12-10-2017 05:52:51 (UTC). This is an informational message only; no user action is required.
2017-10-12 11:24:20.82 Server Node configuration: node 0: CPU mask: 0x000000000000000f:0 Active CPU mask: 0x000000000000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2017-10-12 11:24:20.95 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required.
2017-10-12 11:24:21.05 Server Database Instant File Initialization: enabled. For security and performance considerations see the topic 'Database Instant File Initialization' in SQL Server Books Online. This is an informational message only. No user action is required.
2017-10-12 11:24:21.38 Server Query Store settings initialized with enabled = 1,
2017-10-12 11:24:21.82 spid5s Starting up database 'master'.
2017-10-12 11:24:24.04 Server CLR version v4.0.30319 loaded.
2017-10-12 11:24:24.57 spid5s SQL Server Audit is starting the audits. This is an informational message. No user action is required.
2017-10-12 11:24:24.62 spid5s SQL Server Audit has started the audits. This is an informational message. No user action is required.
2017-10-12 11:24:25.29 spid5s SQL Trace ID 1 was started by login "sa".
2017-10-12 11:24:25.38 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\.
2017-10-12 11:24:25.41 spid5s Server name is 'I7724\SQLEXPRESS'. This is an informational message only. No user action is required.
2017-10-12 11:24:25.55 spid5s Starting up database 'msdb'.
2017-10-12 11:24:25.56 spid6s Starting up database 'mssqlsystemresource'.
2017-10-12 11:24:25.63 spid6s The resource database build version is 13.00.4001. This is an informational message only. No user action is required.
2017-10-12 11:24:25.99 spid6s Starting up database 'model'.
2017-10-12 11:24:26.22 spid10s A self-generated certificate was successfully loaded for encryption.
2017-10-12 11:24:26.23 spid10s Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\SQLEXPRESS ].
2017-10-12 11:24:26.24 Server Software Usage Metrics is disabled.
2017-10-12 11:24:26.24 spid10s Server local connection provider is ready to accept connection on [ \\.\pipe\MSSQL$SQLEXPRESS\sql\query ].
2017-10-12 11:24:26.26 spid10s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the trace flag 7806. This is an informational message only. No user action is required.
2017-10-12 11:24:26.26 spid10s SQL Server is now ready for client connections. This is an informational message; no user action is required.
2017-10-12 11:24:26.26 Server SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service. This is an informational message. No user action is required.
2017-10-12 11:24:26.37 Server The SQL Server Network Interface library could not register the Service Principal Name (SPN) [ MSSQLSvc/I7724.ptcnet.ptc.com:SQLEXPRESS ] for the SQL Server service. Windows return code: 0x200b, state: 15. Failure to register a SPN might cause integrated authentication to use NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies and if the SPN has not been manually registered.
2017-10-12 11:24:26.40 spid6s Polybase feature disabled.
2017-10-12 11:24:26.40 spid6s Clearing tempdb database.
2017-10-12 11:24:27.04 spid6s Starting up database 'tempdb'.
2017-10-12 11:24:27.43 spid18s The Service Broker endpoint is in disabled or stopped state.
2017-10-12 11:24:27.43 spid18s The Database Mirroring endpoint is in disabled or stopped state.
2017-10-12 11:24:27.62 spid18s Service Broker manager has started.
2017-10-12 11:24:27.62 spid5s Recovery is complete. This is an informational message only. No user action is required.
2017-10-12 11:29:41.85 spid51 Attempting to load library 'xplog70.dll' into memory. This is an informational message only. No user action is required.
2017-10-12 11:29:41.98 spid51 Using 'xplog70.dll' version '2015.130.1601' to execute extended stored procedure 'xp_msver'. This is an informational message only; no user action is required.
2017-10-12 11:49:26.09 Logon Error: 18456, Severity: 14, State: 38.
2017-10-12 11:49:26.09 Logon Login failed for user 'PTCNET\I7724$'. Reason: Failed to open the explicitly specified database 'WM'. [CLIENT: <local machine>]
But When I am trying to install SQL Server 2012 just to verify where could be the possible error, I am getting the below log and in this case I am able to install SQl Server 2012.
2017-10-12 15:31:05.57 Server Microsoft SQL Server 2012 - 11.0.2100.60 (Intel X86)
Feb 10 2012 19:13:17
Copyright (c) Microsoft Corporation
Express Edition on Windows NT 6.2 <X64> (Build 9200: ) (WOW64)
2017-10-12 15:31:05.57 Server (c) Microsoft Corporation.
2017-10-12 15:31:05.57 Server All rights reserved.
2017-10-12 15:31:05.57 Server Server process ID is 9680.
2017-10-12 15:31:05.57 Server System Manufacturer: 'Dell Inc.', System Model: 'Precision Tower 7810'.
2017-10-12 15:31:05.57 Server Authentication mode is WINDOWS-ONLY.
2017-10-12 15:31:05.57 Server Logging SQL Server messages in file 'C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Log\ERRORLOG'.
2017-10-12 15:31:05.57 Server The service account is 'PTCNET\I7724$'. This is an informational message; no user action is required.
2017-10-12 15:31:05.57 Server Registry startup parameters:
-d C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\DATA\master.mdf
-e C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Log\ERRORLOG
-l C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\DATA\mastlog.ldf
2017-10-12 15:31:05.57 Server Command Line Startup Parameters:
-s "SQLEXPRESS"
2017-10-12 15:31:05.84 Server SQL Server detected 2 sockets with 6 cores per socket and 6 logical processors per socket, 12 total logical processors; using 4 logical processors based on SQL Server licensing. This is an informational message; no user action is required.
2017-10-12 15:31:05.84 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.
2017-10-12 15:31:05.84 Server Detected 32692 MB of RAM. This is an informational message; no user action is required.
2017-10-12 15:31:05.84 Server Using conventional memory in the memory manager.
2017-10-12 15:31:05.96 Server This instance of SQL Server last reported using a process ID of 8320 at 10/12/2017 3:31:02 PM (local) 10/12/2017 10:01:02 AM (UTC). This is an informational message only; no user action is required.
2017-10-12 15:31:05.96 Server Node configuration: node 0: CPU mask: 0x0000000f:0 Active CPU mask: 0x0000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2017-10-12 15:31:05.97 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required.
2017-10-12 15:31:05.99 Server Software Usage Metrics is disabled.
2017-10-12 15:31:06.00 spid4s Starting up database 'master'.
2017-10-12 15:31:06.07 Server CLR version v4.0.30319 loaded.
2017-10-12 15:31:06.18 spid4s SQL Server Audit is starting the audits. This is an informational message. No user action is required.
2017-10-12 15:31:06.18 spid4s SQL Server Audit has started the audits. This is an informational message. No user action is required.
2017-10-12 15:31:06.19 spid4s SQL Trace ID 1 was started by login "sa".
2017-10-12 15:31:06.20 spid4s Server name is 'I7724\SQLEXPRESS'. This is an informational message only. No user action is required.
2017-10-12 15:31:06.21 spid4s Failed to verify Authenticode signature on DLL 'C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Binn\ftimport.dll'.
2017-10-12 15:31:06.21 spid9s Starting up database 'mssqlsystemresource'.
2017-10-12 15:31:06.21 spid4s Starting up database 'msdb'.
2017-10-12 15:31:06.23 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework\v4.0.30319\.
2017-10-12 15:31:06.27 spid9s The resource database build version is 11.00.2100. This is an informational message only. No user action is required.
2017-10-12 15:31:06.36 spid12s A self-generated certificate was successfully loaded for encryption.
2017-10-12 15:31:06.36 spid12s Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\SQLEXPRESS ].
2017-10-12 15:31:06.36 spid12s Server local connection provider is ready to accept connection on [ \\.\pipe\MSSQL$SQLEXPRESS\sql\query ].
2017-10-12 15:31:06.36 spid12s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the trace flag 7806. This is an informational message only. No user action is required.
2017-10-12 15:31:06.36 spid12s SQL Server is now ready for client connections. This is an informational message; no user action is required.
2017-10-12 15:31:06.36 Server SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service. This is an informational message. No user action is required.
2017-10-12 15:31:06.38 Server The SQL Server Network Interface library could not register the Service Principal Name (SPN) [ MSSQLSvc/I7724.ptcnet.ptc.com:SQLEXPRESS ] for the SQL Server service. Windows return code: 0x200b, state: 15. Failure to register a SPN might cause integrated authentication to use NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies and if the SPN has not been manually registered.
2017-10-12 15:31:06.46 spid9s Starting up database 'model'.
2017-10-12 15:31:06.59 spid9s Clearing tempdb database.
2017-10-12 15:31:06.84 spid9s Starting up database 'tempdb'.
One thing which I observed is the difference in Service account name which is "PTCNET\I7724$" for SQL server 2012 whereas for SQL Server 2016 it is "NT Service\MSSQL$SQLEXPRESS".
Not sure if this is the reason for that and from where it is picking the different Service name. Any input will be highly appreciated.
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