i need a Java class to submit tickets to BMC Remedy's but i was getting error could anyone please help me how to resolve that error.
Find the below code:
public class RemedyCreateTicket {
public static void main(String args[]) {
ARServerUser arsServer = new ARServerUser();
Entry args1 = new Entry();
Entry incidentID;
String arForm = "HPD:IncidentInterface_Create";
String arForm1 = "HPD:IncidentInterface";
String IntEntryID = "";
String inciID = "";
try {
//Create Ticket Part
String strLastName = "radadiya";
String strFirstName ="pragnesh";
args1.put(new Integer("1000000076"),new Value("CREATE")); //ticket_action
args1.put(new Integer("1000000018"),new Value(strLastName)); //contact user first_name
args1.put(new Integer("1000000019"),new Value(strFirstName)); //contact user last_name
args1.put(new Integer("7"), new Value("1")); //ticket status
args1.put(new Integer("1000000099"),new Value("3")); //service type
//args1.put(new Integer("1000000163"),new Value("4000")); //impact
args1.put(new Integer("1000000162"),new Value("4000")); //urgency
args1.put(new Integer("1000000000"),new Value("Remedy 7.5 java api test")); //description
args1.put(new Integer("1000000215"),new Value("10000"));
arsServer.setServer("localhost");
arsServer.setUser("pragnesh");
arsServer.setPassword("password");
arsServer.setPort(3389);
arsServer.login();
//arsServer.setPort(3389);
IntEntryID = arsServer.createEntry(arForm, args1);
System.out.println("intEntryID="+IntEntryID);
int[] entryField = {1000000161};
incidentID = arsServer.getEntry(arForm,IntEntryID,entryField);
if(incidentID!=null){
System.out.println(incidentID);
}
System.out.println("------------");
for (Object o : incidentID.entrySet()) {
Map.Entry e = (Map.Entry) o;
System.out.println(e.getKey() + " => " + e.getValue().getClass() + " " + e.getValue());
if(e.getKey().toString().equalsIgnoreCase("1000000161")){
inciID=e.getValue().toString();
}
}
System.out.println("IncidentID = " + inciID);
arsServer.logout();
} catch (ARException e) {
e.printStackTrace();
arsServer.logout();
}
}
}
Here is the stacktrace:
Jun 20, 2017 4:11:55 PM java.util.prefs.WindowsPreferences openKey
WARNING: Could not open windows registry node Software\JavaSoft\Prefs at root 0x80000002. Windows RegOpenKey(...) returned error code 2.
Jun 20, 2017 4:11:55 PM java.util.prefs.WindowsPreferences closeKey
WARNING: Could not close windows registry node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCloseKey(...) returned error code 6.
**ERROR (91): RPC call failed; localhost:3389 Connection reset**
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.convertException(ApiProxyJRpcBase.java:643)
at com.bmc.arsys.api.ProxyJRpc.getRpcClient(ProxyJRpc.java:135)
at com.bmc.arsys.api.ProxyJRpc.<init>(ProxyJRpc.java:67)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxyInstance(ApiProxyFactory.java:89)
at com.bmc.arsys.apitransport.connection.ApiProxyFactory.createProxy(ApiProxyFactory.java:160)
at com.bmc.arsys.api.ProxyManager.createProxy(ProxyManager.java:602)
at com.bmc.arsys.api.ProxyPool.createProxy(ProxyPool.java:106)
at com.bmc.arsys.apitransport.connection.ApiProxyPool.get(ApiProxyPool.java:192)
at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:210)
at com.bmc.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:93)
at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:164)
at com.bmc.arsys.api.ARServerUser.verifyUser(ARServerUser.java:1085)
at com.bmc.arsys.api.ARServerUser.login(ARServerUser.java:412)
at Remedi.RemedyCreateTicket.main(RemedyCreateTicket.java:46)
Thanks in advance.
This is old but for anyone looking at it after; the code looks fine. ARERROR 91 is typically a networking issue. Port 3389 is the default for Remote Desktop. Therefore, I wonder if you are tunneling to localhost and trying to connect to the Windows machine that you RDP to? Instead of the TCP port the AR Server is actually running on and let in through the Windows firewall?
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