Appcrash KERNELBASE.dll error when I try to use Microsoft Office in Docker Container
I’m building a Docker Windows container with Microsoft Office 2013 using following Dockerfile:
FROM microsoft/windowsservercore
## Setup package management.
ENV chocolateyUseWindowsCompression=false
RUN powershell -Command "iwr https://chocolatey.org/install.ps1 -UseBasicParsing | iex; Install-PackageProvider -Name chocolatey -Force"
## Installing office
RUN powershell choco install officeproplus2013 --version 15.0.4827 -y
ENTRYPOINT powershell
When I try to create Microsoft Word COM object from Powershell console
$Word = New-Object -ComObject Word.Application
I get following error after 30 seconds:
New-Object : Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT:
0x80080005 (CO_E_SERVER_EXEC_FAILURE)).
At line:1 char:9
+ $Word = New-Object -ComObject Word.Application
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (:) [New-Object], COMException
+ FullyQualifiedErrorId : NoCOMClassIdentified,Microsoft.PowerShell.Commands.NewObjectCommand
The same command works fine when I install Office in the same way and try to execute it on the virtual machine created from Windows Server 2016 Base image on AWS.
In Windows Event log I see following records in Application logname:
Message : Fault bucket 108441132345, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WINWORD.EXE
P2: 15.0.4569.1504
P3: 52c5eccd
P4: KERNELBASE.dll
P5: 10.0.14393.206
P6: 57dace38
P7: c06d007e
P8: 000da732
P9:
P10:
Attached files:
\\?\C:\Windows\Temp\WER44FE.tmp.csv
\\?\C:\Windows\Temp\WER450F.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_3ff88aa40f6b7d16af04dad69537b6eb893d5_9d40f520_e5f6451e
Analysis symbol:
Rechecking for solution: 0
Report Id: facfa21b-edbb-402e-8916-3fbbcfe06244
Report Status: 4104
EventID : 1001
MachineName : b68a674c1cba
Data : {}
Index : 418
Category : (0)
CategoryNumber : 0
EntryType : Information
Message : Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WINWORD.EXE
P2: 15.0.4569.1504
P3: 52c5eccd
P4: KERNELBASE.dll
P5: 10.0.14393.206
P6: 57dace38
P7: c06d007e
P8: 000da732
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_WINWORD.EXE_3ff88aa40f6b7d16af04dad69537b6eb893d5_9d40f520_ae0a41f1
Analysis symbol:
Rechecking for solution: 0
Report Id: facfa21b-edbb-402e-8916-3fbbcfe06244
Report Status: 4100
Hashed bucket:
Source : Windows Error Reporting
ReplacementStrings : {, 0, APPCRASH, Not available...}
InstanceId : 1001
TimeGenerated : 12/5/2016 1:52:26 PM
TimeWritten : 12/5/2016 1:52:26 PM
UserName :
Site :
Container :
EventID : 1000
MachineName : b68a674c1cba
Data : {}
Index : 417
Category : Application Crashing Events
CategoryNumber : 100
EntryType : Error
Message : Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: KERNELBASE.dll, version: 10.0.14393.206, time stamp: 0x57dace38
Exception code: 0xc06d007e
Fault offset: 0x000da732
Faulting process id: 0x5ae4
Faulting application start time: 0x01d24efecf6dbf33
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: facfa21b-edbb-402e-8916-3fbbcfe06244
Faulting package full name:
Faulting package-relative application ID:
Source : Application Error
ReplacementStrings : {WINWORD.EXE, 15.0.4569.1504, 52c5eccd, KERNELBASE.dll...}
InstanceId : 1000
TimeGenerated : 12/5/2016 1:52:25 PM
TimeWritten : 12/5/2016 1:52:25 PM
UserName :
Site :
Container :
Content of the Report.wer file which was attached to the error event
Version=1
EventType=APPCRASH
EventTime=131254397111571055
ReportType=2
Consent=1
UploadTime=131254397117750833
ReportIdentifier=00af6f34-bb21-11e6-a94c-c1ade9024feb
IntegratorReportIdentifier=f48b4b89-7ac0-4b8b-8714-5827be5c2a54
WOW64=1
NsAppName=WINWORD.EXE
AppSessionGuid=000056c0-0390-0014-0d3e-cec22d4fd201
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!WINWORD.EXE
TargetAppVer=2016//09//27:07:41:29!1e4b16!WINWORD.EXE
BootId=4294967295
Response.BucketId=294fbccdff50bb44d2891850764ece57
Response.BucketTable=1
Response.LegacyBucketId=108548871343
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WINWORD.EXE
Sig[1].Name=Application Version
Sig[1].Value=15.0.4871.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=57ea22a9
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.14393.321
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57f4c291
Sig[6].Name=Exception Code
Sig[6].Value=c06d007e
Sig[7].Name=Exception Offset
Sig[7].Value=000da6f2
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=34b8
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=34b85e01dbe9529312a819250a584bb2
UI[2]=C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Microsoft Word stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\apphelp.dll
LoadedModule[5]=C:\Program Files\Microsoft Office 15\Root\Office15\AppVIsvSubsystems32.dll
LoadedModule[6]=C:\Program Files\Microsoft Office 15\Root\Office15\MSVCR100.dll
LoadedModule[7]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\System32\msvcrt.dll
LoadedModule[9]=C:\Program Files\Microsoft Office 15\Root\Office15\AppVIsvStream32.dll
LoadedModule[10]=C:\Windows\System32\sechost.dll
LoadedModule[11]=C:\Windows\System32\RPCRT4.dll
LoadedModule[12]=C:\Windows\System32\USER32.dll
LoadedModule[13]=C:\Program Files\Microsoft Office 15\Root\Office15\c2r32.dll
LoadedModule[14]=C:\Windows\System32\win32u.dll
LoadedModule[15]=C:\Windows\System32\SspiCli.dll
LoadedModule[16]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[17]=C:\Windows\System32\GDI32.dll
LoadedModule[18]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\Windows\System32\gdi32full.dll
LoadedModule[20]=C:\Windows\System32\SHELL32.dll
LoadedModule[21]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\Windows\System32\windows.storage.dll
LoadedModule[24]=C:\Windows\System32\ucrtbase.dll
LoadedModule[25]=C:\Windows\System32\combase.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\powrprof.dll
LoadedModule[28]=C:\Windows\System32\shlwapi.dll
LoadedModule[29]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[30]=C:\Windows\System32\shcore.dll
LoadedModule[31]=C:\Windows\System32\ole32.dll
LoadedModule[32]=C:\Windows\System32\oleaut32.dll
LoadedModule[33]=C:\Windows\System32\msvcp_win.dll
LoadedModule[34]=C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_baab3cb4359688b4\gdiplus.dll
LoadedModule[36]=C:\Program Files\Microsoft Office 15\Root\Office15\oart.dll
LoadedModule[37]=C:\Program Files\Microsoft Office 15\Root\Office15\MSVCP100.dll
LoadedModule[38]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[39]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[40]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[42]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[45]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[46]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[47]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[48]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9\Comctl32.dll
LoadedModule[49]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\MSPTLS.DLL
LoadedModule[50]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[51]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[52]=C:\Windows\SYSTEM32\d3d10warp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Word
AppPath=C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=BA43D6538E2E0AA779B61DB4AA39A3A7
MetadataHash=-627680739
I have read a lot of information. But most of sollutions are about full Windows versions and are using mostly GUI.
I would like to ask advice about what can be a reason of such error? How I can troubleshoot using Powershell remote connection to the Docker container?
Thank you in advance!
PS: Output of ‘docker version’ command:
Client: Version: 1.12.2-cs2-ws-beta API version: 1.25 Go version: go1.7.1 Git commit: 050b611 Built: Tue Oct 11 02:35:40 2016 OS/Arch: windows/amd64 Server: Version: 1.12.2-cs2-ws-beta API version: 1.25 Go version: go1.7.1 Git commit: 050b611 Built: Tue Oct 11 02:35:40 2016 OS/Arch: windows/amd64
asked on Stack Overflow Dec 5, 2016 by 
Georgy Turevich
Georgy Turevich0 Answers
Nobody has answered this question yet.
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