First of all I want to greet the community since this is my first post.
I have been finding here helpful solutions to my problems for long but know the time has come to ask for your help.
I have to mention that I am not the developer of the app but the project manager running the project for a client. As the title says we have been rejected for the third time by Apple with the following reasoning:
We found that your app crashed on iPad running iOS 7.1.1 and iPhone 5s running iOS 7.1.2, which is not in compliance with the App Store Review Guidelines.
When we launch the app, permit location information and begin to fill out the form, the app crashes after we enter an age. When we re-launch the app, a white screen is displayed for a few moments, then the app crashes.
- on iPhone the app crashes when we select a new field to fill in on the registration page
This occurred when your app was used:
- On Wi-Fi
The developers working on the project after trying hard they seem to not be able to identify the problem so I am relying to any of you that can give us a helpful hand.
The latest crash log Apple sent us is the following
{"name":"BancPost","bug_type":"109","os_version":"iPhone OS 7.1.2 (11D257)","bundleID":"com.arxnet.BancPost","version":"1.0 (1.0)","app_name":"BancPost"}
Incident Identifier: F4F91032-C5FE-4E45-A68E-81E318D6DE12
CrashReporter Key: e095a4fb863515f7e479267e05e62cb887e1d9eb
Hardware Model: xxx
Process: BancPost [28176]
Path: /var/mobile/Applications/05876C8E-A2E5-4FD1-951E-B4AF34CB2B06/BancPost.app/BancPost
Identifier: com.arxnet.BancPost
Version: 1.0 (1.0)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2014-08-05 12:47:49.822 -0700
OS Version: iOS 7.1.2 (11D257)
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Last Exception Backtrace:
(0x2d54ef7e 0x381fccca 0x2d54eec0 0x2dedc7d6 0xb080a 0x386e482e 0x386e481a 0x386eb49a 0x2d51989c 0x2d518170 0x2d482eba 0x2d482c9e 0x323b665e 0x2fdcf148 0x86802 0x38709ab2)
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x387bf1f0 __pthread_kill + 8
1 libsystem_pthread.dylib 0x38829792 pthread_kill + 54
2 libsystem_c.dylib 0x3876ffd8 abort + 72
3 libc++abi.dylib 0x37a9ecd2 abort_message + 70
4 libc++abi.dylib 0x37ab76e0 default_terminate_handler() + 248
5 libobjc.A.dylib 0x381fcf62 _objc_terminate() + 190
6 libc++abi.dylib 0x37ab51c4 std::__terminate(void (*)()) + 76
7 libc++abi.dylib 0x37ab4a18 __cxa_throw + 112
8 libobjc.A.dylib 0x381fcd9e objc_exception_throw + 246
9 CoreFoundation 0x2d54eec0 +[NSException raise:format:] + 100
10 Foundation 0x2dedc7d6 +[NSJSONSerialization JSONObjectWithData:options:error:] + 62
11 BancPost 0x000b080c 0x3b000 + 481292
12 libdispatch.dylib 0x386e4830 _dispatch_call_block_and_release + 8
13 libdispatch.dylib 0x386e481c _dispatch_client_callout + 20
14 libdispatch.dylib 0x386eb49a _dispatch_main_queue_callback_4CF$VARIANT$mp + 274
15 CoreFoundation 0x2d51989c __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 4
16 CoreFoundation 0x2d518170 __CFRunLoopRun + 1296
17 CoreFoundation 0x2d482eba CFRunLoopRunSpecific + 518
18 CoreFoundation 0x2d482c9e CFRunLoopRunInMode + 102
19 GraphicsServices 0x323b665e GSEventRunModal + 134
20 UIKit 0x2fdcf148 UIApplicationMain + 1132
21 BancPost 0x00086802 0x3b000 + 309250
22 libdyld.dylib 0x38709ab4 start + 0
Thread 1 name: Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0 libsystem_kernel.dylib 0x387ac808 kevent64 + 24
1 libdispatch.dylib 0x386ee078 _dispatch_mgr_invoke + 228
2 libdispatch.dylib 0x386eddfe _dispatch_mgr_thread$VARIANT$mp + 34
Thread 2:
0 libsystem_kernel.dylib 0x387bfc70 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x38826bda _pthread_wqthread + 306
2 libsystem_pthread.dylib 0x38826a94 start_wqthread + 4
Thread 3:
0 libsystem_kernel.dylib 0x387bfc70 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x38826bda _pthread_wqthread + 306
2 libsystem_pthread.dylib 0x38826a94 start_wqthread + 4
Thread 4:
0 libsystem_kernel.dylib 0x387aca58 mach_msg_trap + 20
1 libsystem_kernel.dylib 0x387ac854 mach_msg + 44
2 CoreFoundation 0x2d519846 __CFRunLoopServiceMachPort + 150
3 CoreFoundation 0x2d517f6c __CFRunLoopRun + 780
4 CoreFoundation 0x2d482eba CFRunLoopRunSpecific + 518
5 CoreFoundation 0x2d482c9e CFRunLoopRunInMode + 102
6 Foundation 0x2de761e6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 250
7 Foundation 0x2dec709c -[NSRunLoop(NSRunLoop) run] + 76
8 BancPost 0x000c00b4 0x3b000 + 544948
9 Foundation 0x2df38a5a __NSThread__main__ + 1058
10 libsystem_pthread.dylib 0x38828916 _pthread_body + 138
11 libsystem_pthread.dylib 0x38828886 _pthread_start + 98
12 libsystem_pthread.dylib 0x38826aa0 thread_start + 4
Thread 5:
0 libsystem_kernel.dylib 0x387bfc70 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x38826bda _pthread_wqthread + 306
2 libsystem_pthread.dylib 0x38826a94 start_wqthread + 4
Thread 6 name: com.apple.NSURLConnectionLoader
Thread 6:
0 libsystem_kernel.dylib 0x387aca58 mach_msg_trap + 20
1 libsystem_kernel.dylib 0x387ac854 mach_msg + 44
2 CoreFoundation 0x2d519846 __CFRunLoopServiceMachPort + 150
3 CoreFoundation 0x2d517f6c __CFRunLoopRun + 780
4 CoreFoundation 0x2d482eba CFRunLoopRunSpecific + 518
5 CoreFoundation 0x2d482c9e CFRunLoopRunInMode + 102
6 Foundation 0x2dec3082 +[NSURLConnection(Loader) _resourceLoadLoop:] + 314
7 Foundation 0x2df38a5a __NSThread__main__ + 1058
8 libsystem_pthread.dylib 0x38828916 _pthread_body + 138
9 libsystem_pthread.dylib 0x38828886 _pthread_start + 98
10 libsystem_pthread.dylib 0x38826aa0 thread_start + 4
Thread 7 name: AFNetworking
Thread 7:
0 libsystem_kernel.dylib 0x387aca58 mach_msg_trap + 20
1 libsystem_kernel.dylib 0x387ac854 mach_msg + 44
2 CoreFoundation 0x2d519846 __CFRunLoopServiceMachPort + 150
3 CoreFoundation 0x2d517f6c __CFRunLoopRun + 780
4 CoreFoundation 0x2d482eba CFRunLoopRunSpecific + 518
5 CoreFoundation 0x2d482c9e CFRunLoopRunInMode + 102
6 Foundation 0x2de761e6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 250
7 Foundation 0x2dec709c -[NSRunLoop(NSRunLoop) run] + 76
8 BancPost 0x001276f6 0x3b000 + 968438
9 Foundation 0x2df38a5a __NSThread__main__ + 1058
10 libsystem_pthread.dylib 0x38828916 _pthread_body + 138
11 libsystem_pthread.dylib 0x38828886 _pthread_start + 98
12 libsystem_pthread.dylib 0x38826aa0 thread_start + 4
Thread 8:
0 libsystem_kernel.dylib 0x387bfc70 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x38826bda _pthread_wqthread + 306
2 libsystem_pthread.dylib 0x38826a94 start_wqthread + 4
Thread 9 name: com.apple.CFSocket.private
Thread 9:
0 libsystem_kernel.dylib 0x387bf434 __select + 20
1 CoreFoundation 0x2d51d708 __CFSocketManager + 480
2 libsystem_pthread.dylib 0x38828916 _pthread_body + 138
3 libsystem_pthread.dylib 0x38828886 _pthread_start + 98
4 libsystem_pthread.dylib 0x38826aa0 thread_start + 4
Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000000 r1: 0x00000000 r2: 0x00000000 r3: 0x00002060
r4: 0x00000006 r5: 0x3a7b518c r6: 0x00000000 r7: 0x27dc6fe4
r8: 0x16ea0900 r9: 0x00000001 r10: 0x27dc7e78 r11: 0x002807c0
ip: 0x00000148 sp: 0x27dc6fd8 lr: 0x38829797 pc: 0x387bf1f0
cpsr: 0x00000010
Thanks
Look at the line:
NSJSONSerialization JSONObjectWithData:options:error:
It suggests that the app crashes while trying to create an object from JSON
data.
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