MSI installer cannot install files

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I have a few problems trying to install .msi files in my computer. I have a few executables that I want to run but I can't install them running them as administrator, I normally get the error: Windows installer service could not be accessed.

I tried to open them on command line to get the log from the 2 different MSI files and I get almost an identical result from both logs:

=== Verbose logging started: 1/30/2014  13:38:48  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (D0:30) [13:38:48:733]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D0:30) [13:38:48:733]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D0:60) [13:38:48:739]: Resetting cached policy values
MSI (c) (D0:60) [13:38:48:740]: Machine policy value 'Debug' is 0
MSI (c) (D0:60) [13:38:48:740]: ******* RunEngine:
           ******* Product: C:\Users\TR\Downloads\komodo.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (D0:60) [13:38:48:746]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (D0:60) [13:38:48:776]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (c) (D0:60) [13:38:48:849]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\TR\Downloads\komodo.msi' against software restriction policy
MSI (c) (D0:60) [13:38:48:849]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 
MSI (c) (D0:60) [13:38:48:849]: SOFTWARE RESTRICTION POLICY: C:\Users\TR\Downloads\komodo.msi is not digitally signed
MSI (c) (D0:60) [13:38:48:850]: SOFTWARE RESTRICTION POLICY: C:\Users\TR\Downloads\komodo.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (D0:60) [13:38:48:854]: Failed to connect to server. Error: 0x8007000E

MSI (c) (D0:60) [13:38:48:861]: MainEngineThread is returning 1601
=== Verbose logging stopped: 1/30/2014  13:38:48 ===

Any ideas?

installation
windows-installer
asked on Stack Overflow Jan 30, 2014 by Daniel Sega • edited Sep 29, 2015 by micstr

4 Answers

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Try executing these commands with admin rights after booting your computer in safe mode:

  1. Boot to safe mode, launch an admin rights command prompt
  2. %windir%\system32\msiexec.exe /unregister
  3. %windir%\system32\msiexec.exe /regserver
  4. %windir%\syswow64\msiexec.exe /unregister
  5. %windir%\syswow64\msiexec.exe /regserver
  6. Reboot, launch Windows normally
answered on Stack Overflow May 19, 2014 by user3629609 • edited May 19, 2014 by Stein Åsmul
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When you launch an MSI, a client process is started (msiexec.exe). This is why you see all these (c) entries in the logs.

There is also an on demand windows service (which also happens to be msiexec.exe) The client autostarts this service and connects to it. This is failing. You can try to see if the service will start manually. If not, try unregistering, reregistering and restarting the service. Examples can be seen here.

answered on Stack Overflow Jan 30, 2014 by Christopher Painter
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This might be specific to that system. Perhaps it's an AV issue or an issue with the OS. If you can create a clean virtual machine OS and your install works there then you'd know it's that specific system.

It's a common error, and this may apply, but I don't know that it should be done on newer OS versions:

http://support.microsoft.com/kb/324516/en-us

answered on Stack Overflow Feb 1, 2014 by PhilDW
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Open CMD as administrator

Go to the .msi parent folder for example Downloads

Inside downloads folder type xxxxx.msi

And your installation will run as administrator and you can install your file without problem

answered on Stack Overflow Nov 23, 2020 by Ivan Krupik

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