RDP Server - Outlook crashing often

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We have a Remote Desktop Server environment with Windows Server 2012 R2 on a physical server (Lenovo ThinkServer TD350, with Dual Xeon E5-2640 v4, 96GB or RAM 6 network adapters and 4 SAS disks in RAID 10).

All drivers, firmwares and hardware status have been checked with the manufacturer directly

We have a total of 40 users connecting on the server, with a standard setup: Normal Windows 10 Professional computers, with Network Printer installed through GPO, connecting using a standard icon on their desktop (With standards that we implemented).

We are using Office 365 as our email provider. Our network link is a 200/100 Mbps link

Now on the RDP Server, we have some performance issues on the server where Outlook is often in the state of "Not Responding". We have tried the following:

  • Recreating the Outlook Profile
  • Installing latest updates on the server (Both Windows and Office suite)
  • Repair Office suite
  • Hotfixes for RDP have been installed on the server

Here are two error messages of Outlook crashing, which I do not know how to interpret Faulting application name: OUTLOOK.EXE, version: 15.0.4963.1000, time stamp: 0x5992af93 Faulting module name: olmapi32.dll, version: 15.0.4963.1000, time stamp: 0x5992ac83 Exception code: 0xc0000005 Fault offset: 0x0020aca5 Faulting process id: 0x2edc Faulting application start time: 0x01d335f2f7c49ab0 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\olmapi32.dll Report Id: 73fb7cdc-a1f5-11e7-80ee-70e28413a471 Faulting package full name: Faulting package-relative application ID:


The program OUTLOOK.EXE version 15.0.4963.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 7368 Start Time: 01d33204a24c48af Termination Time: 0 Application Path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE Report Id: 0b17c879-9e11-11e7-80ee-70e28413a471 Faulting package full name: Faulting package-relative application ID:

Cached mode is being used for Exchange Profiles

EDIT: Memory used by outlook in the Rush Hour Outlook Memory Usage

We are out of ideas for now :)

rdp
outlook
asked on Server Fault Sep 28, 2017 by Holytoutant • edited Sep 28, 2017 by Holytoutant

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