Remote Desktop Connection stops working when connection is closed


I just started using a new HP laptop with Windows 8.1 using the same domain account I've used for years. I can remote desktop to any server / VM on the local network, however when I disconnect the session from my laptop (close the window) the RDP client crashes with the typical "has stopped working" message. This only happens with RDP connections to Windows 8 / Server 2012. Windows XP and Server 2003/2008 doesn't cause this.

In the event log on my laptop I get the following error (Event ID 1000):

Faulting application name: mstsc.exe, version: 6.3.9600.17415, time stamp: 0x5450434f
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x000000000003d85e
Faulting process ID: 0x2164
Faulting application start time: 0x01d0ba5205a5c537
Faulting application path: C:\Windows\System32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 9f129310-2645-11e5-826b-3ca82a837a3a
Faulting package full name: 
Faulting package-relative application ID: 

Googled a lot and only found instances where the RDP connection failed when trying to connect. Some solutions involved unchecking remote printers, audio, etc which I also tried.

As a final note, RDP works so it's not a major problem, just irritating having to constantly close the "has stopped working" boxes as I RDP quite a lot.

asked on Server Fault Jul 9, 2015 by Andrie Schoombee • edited Jul 9, 2015 by Andrie Schoombee

1 Answer


The crash seams to be caused by a HP dll (storeng.dll) which causes an access violation:

00 ntdll!NtWaitForMultipleObjects
01 KERNELBASE!WaitForMultipleObjectsEx
02 kernel32!WerpReportFaultInternal
03 kernel32!WerpReportFault
04 KERNELBASE!UnhandledExceptionFilter
05 ntdll!RtlUserThreadStart$filt$0
06 ntdll!_C_specific_handler
07 ntdll!RtlpExecuteHandlerForException
08 ntdll!RtlDispatchException
09 ntdll!KiUserExceptionDispatch
0a ntdll!RtlpWaitOnCriticalSection
0b ntdll!RtlpEnterCriticalSectionContended
0c storeng!IsMachineInLDAPStore
0d storeng!CloseStorageDriver
0e vchannel!VirtualChannelOpenEvent
0f mstscax!CChan::IntChannelCallCallbacks
10 mstscax!CChan::ChannelOnDisconnected
11 mstscax!CMCS::OnDisconnected
12 mstscax!CTSProtocolHandlerBase::OnDisconnected
13 mstscax!CTSX224Filter::OnDisconnected
14 mstscax!CTSProtocolHandlerBase::OnDisconnected
15 mstscax!CTscSslFilter::OnDisconnected
16 mstscax!CTSProtocolHandlerBase::OnDisconnected
17 mstscax!CTSFilterTransport::OnDisconnected
18 mstscax!CTSTransportStack::OnDisconnected
19 mstscax!CTSTcpTransport::DropLink
1a mstscax!CTSTransportStack::Disconnect
1b mstscax!CTSFilterTransport::Disconnect
1c mstscax!CTSProtocolHandlerBase::Disconnect
1d mstscax!CTSProtocolHandlerBase::Disconnect
1e mstscax!CTSX224Filter::Disconnect
1f mstscax!CMCS::Disconnect
20 mstscax!CSL::Disconnect
21 mstscax!CTSProtocolHandlerBase::Disconnect
22 mstscax!CoreFSM::StartStackDisconnection
23 mstscax!CoreFSM::CCFSMProc
24 mstscax!CoreFSM::CC_Event
25 mstscax!CoreFSM::StartShutdown
26 mstscax!CTSCoreApi::ForceShutdown
27 mstscax!CRdpBaseCoreApi::AsyncForceShutdownRecvThread
28 mstscax!CTSMsg::Invoke
29 mstscax!CTSThread::RunQueueEvent
2a mstscax!CTSThread::RunAllQueueEvents
2b mstscax!CTSThread::internalMsgPump
2c mstscax!CTSThread::internalThreadMsgLoop
2d mstscax!CTSThread::ThreadMsgLoop
2e mstscax!CRCV::RCVMain
2f mstscax!CTSThread::TSStaticThreadEntry
30 mstscax!PAL_System_Win32_ThreadProcWrapper
31 kernel32!BaseThreadInitThunk
32 ntdll!RtlUserThreadStart





FAILURE_IMAGE_NAME:  storeng.dll


FAILURE_SYMBOL_NAME:  storeng.dll!IsMachineInLDAPStore


    Image path: C:\Program Files\Hewlett-Packard\SimplePass\storeng.dll
    Image name: storeng.dll
    Browse all global symbols  functions  data
    Timestamp:        Mon Oct 14 18:23:32 2013 (525C1A84)
    CheckSum:         000B720E
    ImageSize:        000AD000
    File version:
    Product version:
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Hewlett-Packard
    ProductName:       HP SimplePass
    InternalName:     storeng.dll
    OriginalFilename: storeng.dll
    ProductVersion:   8.0
    FileDescription:  Storage Engine Dll
    LegalCopyright:   Copyright(C) 2001 - 2013 Softex Inc.

Try to update this DLL.

answered on Server Fault Aug 10, 2015 by magicandre1981

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