Windows Server 2012: Cannot install SMTP-Server, system always requires restart
I'm not able to install the "SMTP-Server" feature on a Windows 2012 server. The installation process always fails with a "restart required" message. After the restart and (re)starting the SMTP-Server feature, the system requires a new restart.
I tried to install the feature using the installation wizard and PowerShell.
When trying to install the feature using PowerShell the error looks as follows:
PS > Install-WindowsFeature SMTP-Server
Install-WindowsFeature : Fehler bei der Anforderung zum Hinzufügen oder Entfernen von Features auf dem angegebenen
Server.
Der Vorgang kann nicht abgeschlossen werden, da der angegebene Server neu gestartet werden muss.
In Zeile:1 Zeichen:1
+ Install-WindowsFeature SMTP-Server
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : DeviceError: (@{Vhd=; Credent...Name=localhost}:PSObject) [Install-WindowsFeature], Exce
ption
+ FullyQualifiedErrorId : DISMAPI_Error__Failed_Reboot_Required,Microsoft.Windows.ServerManager.Commands.AddWindow
sFeatureCommand
Success Restart Needed Exit Code Feature Result
------- -------------- --------- --------------
False No Failed {}
Using the Get-PendingReboot script from here https://gallery.technet.microsoft.com/scriptcenter/Get-PendingReboot-Query-bdb79542 shows the following pending restart status after trying to install the feature:
CBServicing : True
WindowsUpdate : False
CCMClientSDK : False
PendFileRename : False
PendFileRenVal :
RebootPending : True
After a reboot and before starting the SMTP-Server installation, there is no pending restart, i.e. the script shows (RebootPending : False).
After an unsuccessful installation process I even cannot list the Windows features:
PS > Get-WindowsFeature
Get-WindowsFeature : Fehler bei der Anforderung zum Auflisten der auf dem angegebenen Server verfügbaren Features.
Der Vorgang kann nicht abgeschlossen werden, da der angegebene Server neu gestartet werden muss.
In Zeile:1 Zeichen:1
+ Get-WindowsFeature
+ ~~~~~~~~~~~~~~~~~~
+ CategoryInfo : DeviceError: (@{Vhd=; Credent...Name=localhost}:PSObject) [Get-WindowsFeature], Deployme
ntProviderException
+ FullyQualifiedErrorId : GetEnumerationState_Failed_Reboot_Required,Microsoft.Windows.ServerManager.Commands.GetW
indowsFeatureCommand
dism.exe /online /get-features reports the following:
Tool zur Imageverwaltung für die Bereitstellung
Version: 6.2.9200.16384
Abbildversion: 6.2.9200.16384
Featureauflistung für das Paket : Microsoft-Windows-ServerCore-Package~31bf3856a
d364e35~amd64~~6.2.9200.16384
Featurename : NetFx3ServerFeatures
Status : Aktiviert
Fehler: 3017
Der angeforderte Vorgang war nicht erfolgreich. Es ist ein Systemneustart erford
erlich, um die durchgeführten Änderungen rückgängig zu machen.
Die DISM-Protokolldatei befindet sich unter "C:\Windows\Logs\DISM\dism.log".
The following lines are logged in C:\Windows\Logs\DISM\dism.log:
2015-06-28 21:35:58, Info DISM DISM Provider Store: PID=4852 TID=5124 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-06-28 21:35:58, Info DISM DISM Package Manager: PID=4852 TID=5124 Processing the top level command token(get-features). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2015-06-28 21:35:58, Info DISM DISM Package Manager: PID=4852 TID=5124 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2015-06-28 21:35:58, Info DISM DISM Package Manager: PID=4852 TID=5124 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2015-06-28 21:35:59, Info DISM DISM Package Manager: PID=4852 TID=5124 Feature NetFx3ServerFeatures with CBS state 7(CbsInstallStateInstalled) being mapped to dism state 7(DISM_INSTALL_STATE_INSTALLED) - CDISMPackageFeature::LogInstallStateMapping
2015-06-28 21:35:59, Error DISM DISM Package Manager: PID=4852 TID=5124 Failed to get the State of the Feature - CDISMPackageFeature::Internal_GetCbsState(hr:0x80070bc9)
2015-06-28 21:35:59, Error DISM DISM Package Manager: PID=4852 TID=5124 Failed to get the CBS State of the Feature - CDISMPackageFeature::get_State(hr:0x80070bc9)
2015-06-28 21:35:59, Error DISM DISM Package Manager: PID=4852 TID=5124 Failed to get the feature state. - CCBSFormatter::PrintCbsFeatures_ListFormat(hr:0x80070bc9)
2015-06-28 21:35:59, Error DISM DISM Package Manager: PID=4852 TID=5124 Failed while processing command get-features. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070bc9)
2015-06-28 21:35:59, Info DISM DISM Package Manager: PID=4852 TID=5124 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-06-28 21:35:59, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070BC9
The following lines are logged in C:\Windows\logs\CBS\cbs.log:
2015-06-28 21:35:58, Info CBS TI: --- Initializing Trusted Installer ---
2015-06-28 21:35:58, Info CBS TI: Last boot time: 2015-06-28 15:46:57.314
2015-06-28 21:35:58, Info CBS TrustedInstaller terminated with pending operations.
2015-06-28 21:35:58, Info CBS Starting TrustedInstaller initialization.
2015-06-28 21:35:58, Info CBS Ending TrustedInstaller initialization.
2015-06-28 21:35:58, Info CBS Starting the TrustedInstaller main loop.
2015-06-28 21:35:58, Info CBS TrustedInstaller service starts successfully.
2015-06-28 21:35:58, Info CBS Registering for Winlogon CreateSession notifications
2015-06-28 21:35:58, Info CBS Registering for pre-shutdown notification to complete the pended operation
2015-06-28 21:35:58, Info CBS Startup processing thread terminated normally
2015-06-28 21:35:58, Info CBS Starting TiWorker initialization.
2015-06-28 21:35:58, Info CBS Ending TiWorker initialization.
2015-06-28 21:35:58, Info CBS Starting the TiWorker main loop.
2015-06-28 21:35:58, Info CBS TiWorker starts successfully.
2015-06-28 21:35:58, Info CBS Universal Time is: 2015-06-28 19:35:58.771
2015-06-28 21:35:58, Info CBS Loaded Servicing Stack v6.2.9200.17280 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.17280_none_6224eed751126779\cbscore.dll
2015-06-28 21:35:58, Info CSI 00000001@2015/6/28:19:35:58.771 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7f950ce63c1 @0x7f9570198ba @0x7f956fd4dd4 @0x7f684d3d1df @0x7f684d3d95c @0x7f96b8e1d35)
2015-06-28 21:35:58, Info CBS Could not load SrClient DLL from path: SrClient.dll. Continuing without system restore points.
2015-06-28 21:35:58, Info CSI 00000002@2015/6/28:19:35:58.771 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7f950ce63c1 @0x7f957076248 @0x7f957037719 @0x7f956fd4f47 @0x7f684d3d1df @0x7f684d3d95c)
2015-06-28 21:35:58, Info CBS SQM: Initializing online with Windows opt-in: False
2015-06-28 21:35:58, Info CBS SQM: Cleaning up report files older than 10 days.
2015-06-28 21:35:58, Info CBS SQM: Requesting upload of all unsent reports.
2015-06-28 21:35:58, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2015-06-28 21:35:58, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2015-06-28 21:35:58, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2015-06-28 21:35:58, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2015-06-28 21:35:58, Info CBS Session: 30454233_2827951091 initialized by client DISM Package Manager Provider.
2015-06-28 21:35:58, Info CBS Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.2.9200.16384, this could be slow
2015-06-28 21:35:59, Info CSI 00000003 CSI Store 1037981022800 (0x000000f1ac7d7a50) initialized
2015-06-28 21:35:59, Info CSI 00000004 Transaction merge required, do-not-merge flag passed.
2015-06-28 21:35:59, Info CSI 00000005@2015/6/28:19:35:59.604 CSI Transaction @0xf1ac867fb0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30454233_2827951091:1/"
2015-06-28 21:35:59, Error CSI 00000006 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]
2015-06-28 21:35:59, Info CBS Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Info CBS Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Info CSI 00000007@2015/6/28:19:35:59.916 CSI Transaction @0xf1ac867fb0 destroyed
2015-06-28 21:35:59, Info CBS Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Info CBS Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Info CBS Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Info CBS Failed to get Transaction State for package: Microsoft-Windows-NetFx3-Server-OC-Package~31bf3856ad364e35~amd64~~6.2.9200.16384, update: NetFx3 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:35:59, Error CBS Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-28 21:37:59, Info CBS Trusted Installer successfully registered to be restarted for pre-shutdown
2015-06-28 21:37:59, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2015-06-28 21:37:59, Info CBS Stopping Winlogon CreateSession notifications
2015-06-28 21:37:59, Info CBS Unloading SysNotify DLL
2015-06-28 21:37:59, Info CBS TiWorker signaled for shutdown, going to exit.
2015-06-28 21:37:59, Info CBS Ending the TiWorker main loop.
2015-06-28 21:37:59, Info CBS Starting TiWorker finalization.
2015-06-28 21:37:59, Info CBS Ending the TrustedInstaller main loop.
2015-06-28 21:37:59, Info CBS Starting TrustedInstaller finalization.
2015-06-28 21:37:59, Info CBS Ending TrustedInstaller finalization.
2015-06-28 21:38:00, Info CBS Ending TiWorker finalization.
I've no idea what causes the CBServicing to require a restart when installing the SMTP-Server feature nor how to fix the problem so that I'm able to install the SMTP-Server feature. Any help would be greatly appreciated :).
1 Answer
I found the problem: The cause was not the SMTP-Server feature itself but the IIS-ODBCLogging feature that was required by the SMTP-Server. The installation of this IIS related feature failed due to a permission problem: It seemed that the installer had problems to update the IIS configuration which is stored on a network share (for sharing it between different servers in the web-farm).
In C:\Windows\iis.log I found:
[06/23/2015 13:28:58] [ ***** IIS 8.0 Component Based Setup ***** ]
[06/23/2015 13:28:58] "C:\Windows\System32\inetsrv\iissetup.exe" /install Metabase
[06/23/2015 13:28:58] < WARNING! > Shared configuration detected. Install/Uninstall of optional component may fail.
[06/23/2015 13:28:58] Successfully updated IIS_IUSRS rights.
[06/23/2015 13:28:58] Successfully populated IIS_IUSRS.
[06/23/2015 13:28:58] Successfully set IISADMIN install state.
[06/23/2015 13:28:58] Successfully removed old metabase files.
[06/23/2015 13:28:59] Successfully started IISADMIN.
[06/23/2015 13:28:59] < !!FAIL!! > MB::SetData result=0x80070005
[06/23/2015 13:28:59] < !!FAIL!! > METABASE_UTIL::InstallIisAdminMetabaseEntries result=0x80070005
[06/23/2015 13:29:05] Successfully stopped IISADMIN.
[06/23/2015 13:29:05] < !!FAIL!! > MB::SetData result=0x80070005
[06/23/2015 13:29:05] < WARNING! > METABASE_UTIL::InstallLegacySnapInMetabaseEntries result=0x80070005
[06/23/2015 13:29:05] Successfully started IISADMIN.
In the end disabling the IIS shared config, installing the feature and enabling the shared config again did the trick.
answered on Server Fault Jun 29, 2015 by 
janjonas
janjonasUser contributions licensed under CC BY-SA 3.0