Installing SCCM Client 2012 failed: "CcmSetup failed with error code 0x80004002"


We're using Microsoft System Center Configuration Manager 2012. And I have issues installing the SCCM Client on a Windows XP Prof SP3 PC. The Log on the XP machine says:

Failed to query BITS 2.5 interface with error 0x80004002    ccmsetup    22.10.2014 15:46:34 268 (0x010C)  
This operating system does not contain the correct version of BITS. BITS 2.5 or later is required.  ccmsetup    22.10.2014 15:46:34 268 (0x010C)  
A Fallback Status Point has not been specified.  Message with STATEID='321' will not be sent.   ccmsetup    22.10.2014 15:46:34 268 (0x010C)  
CcmSetup failed with error code 0x80004002  ccmsetup    22.10.2014 15:46:34 1448 (0x05A8)

BITS service is running and as far as I can see it is the correct version (qmgr.dll and qmgrprxy.dll are version 6.7.*). Windows Update (which uses BITS) does work without problems.

Some sites are telling to install KB923845 but this update says, there is already a newer version installed.

Does someone know how to fix it?

asked on Server Fault Oct 22, 2014 by Michael

1 Answer


I know this is old, but in case it helps others. I had this same issue. I ended up getting the Bitsadmin.exe from the Vista Service Pack 1 (extracted it from one of the cabs in the SP). Running Bitsadmin /util /version /verbose returned an error for the IBackgroundCopyJobHttpOptions interface. I checked the bits files to ensure they were the correct versions as listed: File version for BITS binaries:

  • file path version langId
  • C:\WINDOWS\system32\qmgr.dll 6.7.2600.5512 1033
  • C:\WINDOWS\system32\qmgrprxy.dll 6.7.2600.5512 1033
  • C:\WINDOWS\system32\bitsprx2.dll 6.7.2600.5512 1033
  • C:\WINDOWS\system32\bitsprx3.dll 6.7.2600.5512 1033
  • C:\WINDOWS\system32\bitsprx4.dll 6.7.2600.5512 1033

These were all correct, so i reregistered each file:

C:\Temp>regsvr32 c:\windows\system32\bitsprx2.dll

C:\Temp>regsvr32 c:\windows\system32\bitsprx3.dll

C:\Temp>regsvr32 c:\windows\system32\bitsprx4.dll

C:\Temp>regsvr32 c:\windows\system32\qmgr.dll

C:\Temp>regsvr32 c:\windows\system32\qmgrprxy.dll

after reregistering these dlls, running Bitsadmin again showed no errors, and the SCCM client installed successfully. No restart was required. Hope this helps!

answered on Server Fault Nov 12, 2015 by Andrew G

User contributions licensed under CC BY-SA 3.0