Word 2013, KMS not activating, looking for clues

2

I have ONE office 2013 installation among a little more than half a dozen that is not getting activated by our KMS.

Funny enough it is on my machine which got reinstalled some time ago - "last" of all, after we redid the KMS (moving it to Server 2012)-

I started getting a nagging activation wizard yesterday,, claiming I have 4 days left to activate and I should ensure I am connected to the coporate network. Well, I am.

It claims error code 0x4004f00c. Which google tells me does not return a reference.

The KMS works - all other machiens have no problem, and my WIndowss itself has also been activated and shows me 254931 minutes left - so it is recent (and yes, an office key is installed).

THere is no event anywhere that explains the errr or shows a warning. The KMS currently has 25 machines, is active and has licensed 345 requests, so it is "hot". It safely activates windows server and workstations.

Anyone has a clue how to debug that? TO be clear - this is not "legal licensing" and not a "try to bypass licensing". By all technical means, this KMS should activate office and does so - it is just one machine where this fails for a technical reason and I want this debugged ;) Preferable before loosing my own office insall ;)

We use KMS for technical reasons, btw - KMS and certain other services are isolated on a non-trusted operational domain. So, domain activation is not something we do at the moment.

Update:

I found ospp.vbs and it returns to me:

---------------------------------------
SKU ID: (removed)
LICENSE NAME: Office 15, OfficeProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS:  ---OOB_GRACE---
ERROR CODE: 0x4004F00C
ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the valid grace period.
REMAINING GRACE: 4 days  (6157 minute(s) before expiring)
Last 5 characters of installed product key: (removed)
Activation Type Configuration: ALL
        KMS machine name from DNS: (removed)
        Activation Interval: 120 minutes
        Renewal Interval: 10080 minutes
        KMS host caching: Enabled
---------------------------------------

I try a manual activation and finally get a sensible error:

C:\Program Files (x86)\Microsoft Office\Office15>cscript OSPP.VBS /act
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
Installed product key detected - attempting to activate the following product:
SKU ID: (removed)
LICENSE NAME: Office 15, OfficeProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
Last 5 characters of installed product key: GVGXT
ERROR CODE: 0xC004F038
ERROR DESCRIPTION: The Software Licensing Service reported that the product coul
d not be activated. The count reported by your Key Management Service (KMS) is i
nsufficient. Please contact your system administrator.
---------------------------------------
---------------------------------------
---Exiting-----------------------------

Is the office limit still 5 activations? We are currently exactly at it (due to retiring laptops for tablet replacements that - well - did not arrive yet).

kms
microsoft-office-2013
asked on Server Fault Jan 14, 2013 by TomTom • edited Jan 14, 2013 by TomTom

1 Answer

2

I would check for : -if there is a connection over to KMS server (1688 TCP ) -if the computer sees the network as a domain . -if you have a logged atempt to activate that 2013 Office .

If that doesn't help I would take a look at http://technet.microsoft.com/en-us/library/ee939272.aspx - KMS troubleshooting .

answered on Server Fault Jan 14, 2013 by Alex H

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