Web Server crashing due to memory errors. It's like clock work

1

I have an IIS server that is crashing at about 3:15 am every Friday and Saturday. I understand that swapping out DIMM A in Bank 1 would probably fix the issue. But I would like to hopefully resolve the issue before we do that. But replacement RAM is scheduled.

Below is a jist of what happens.

3:14:35 am
    SceCli (Informational)
        Security policy in the Group policy objects has been applied successfully

3:15:19 am
    Desktop Window Manager (Informational)
        The Desktop Window Manager has exited with code (0x40010004)

3:15:19 am
    User Profile Service (Warning)
        Windows detected your registry file is still in use by other applicatiion or
        services. The file will be unloaded now. The applications or services that hold 
        your registry file may not function properly afterwards.  

        DETAIL – 1 user registry handles leaked from \Registry\User\S-1-5-XX-
        2507511830-2134150133-3242518477-XXX:

        Process 148 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened 
        key \REGISTRY\USER\S-1-5-XX-2507511830-2134150133-3242518477-
        XXX\Printers\DevModePerUser

3:15:22 am
    User Profile Service (Warning)
        Windows detected your registry file is still in use by other applications or 
        services. The file will be unloaded now. The applications or services that hold 
        your registry file may not function properly afterwards.  

        DETAIL -  2 user registry handles leaked from \Registry\User\S-1-5-XX-
        3491755899-3753403084-3723671508-YYYY:

        Process 4196 (\Device\HarddiskVolume2\Windows\System32\wbem\WmiPrvSE.exe) has 
        opened key \REGISTRY\USER\S-1-5-XX-3491755899-3753403084-3723671508-
        YYYY\Software\Microsoft\Windows\CurrentVersion\Internet Settings

        Process 4196 (\Device\HarddiskVolume2\Windows\System32\wbem\WmiPrvSE.exe) has 
        opened key \REGISTRY\USER\S-1-5-XX-3491755899-3753403084-3723671508-
        YYYY\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

3:15:29 am
    User Profile Service (Informational)
        The User Profile Service has stopped.

3:16:43 am to 3:16:44 am
    SERVER FAULT (Critical) 
        ECC Error Correction detected on Bank 1 DIMM A
        ECC Error Correction detected on Bank 1 DIMM A
        ECC Error Correction detected on Bank 1 DIMM A
        ECC Error Correction detected on Bank 1 DIMM A
        ECC Error Correction detected on Bank 1 DIMM A

3:18:07 am
    User Profile Service (Informational)
        The user profile service has started successfully.

Any ideas are greatly appreciated.

windows-server-2008-r2
memory
windows-registry
server-crashes
asked on Server Fault Dec 22, 2012 by Oxymoron • edited Dec 22, 2012 by Oxymoron

2 Answers

2

Replacing DIMM A in Back 1 was the resolution to this issue. I was also able to reproduce the issue on a separate server using the same DIMM in question.

answered on Server Fault Feb 17, 2013 by Oxymoron
1

You've identified that faulty hardware is causing problems on your server. You've arranged to have that fixed. What solution are you looking for in the meantime?

I suppose you could remove that DIMM, as long as the remaining memory is a supported configuration for your hardware.

answered on Server Fault Dec 22, 2012 by mfinni

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